RIGHT OF WITHDRAWAL
The sales of products through the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the consumer the right to withdraw from contracts or contractual proposals, guaranteeing the right to return the purchased product and reimbursement of expenses incurred. The right of withdrawal does not apply to sealed audiovisual products and computer software products opened by the consumer.
The Client is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the products, that is:
• in the absence of the original packaging;
• in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.);
The right of withdrawal is reserved exclusively for consumers (individuals who acquire goods for purposes not related to their professional, commercial or business activity), so it cannot be exercised by legal entities and by natural persons acting for purposes related to professional activity. carried out.
The costs of returning the product are borne by the customer.
Procedures and times for exercising the right of withdrawal
The Client has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify PASQUALI inofrmatica di Massimo Pasquali of the desire to withdraw from the contract by sending a registered letter with acknowledgment of receipt or PEC, giving explicit communication of the decision to withdraw, to the following address/number:
PASQUALI inofrmatica di Massimo Pasquali
Via Maeriti del popolo, 2
50055 Lastra a Signa
Firenze
Italia
Within 3 (three) business days following receipt of the withdrawal notice, PASQUALI informatica di Massimo Pasquali will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR) that will identify the practice.
Within 14 (fourteen) days following receipt of the Return Authorization Number (NAR), the Customer, at his own expense, will send the product carefully packaged, indicating on the packaging the Return Authorization Number (NAR) assigned by IT PASQUALI by Massimo Pasquali, at the following address:
PASQUALI inofrmatica di Massimo Pasquali
Via Maeriti del popolo, 2
50055 Lastra a Signa
Firenze
Italia